Technical Service & Support

Pre-Sales Service

Our team of customer advisors is there to offer recommendations on and consultation about our machinery before you make your order.

For customers who require modifications to their equipment and machinery, our expert engineers are on hand and will provide detailed blueprints of your bespoke machines.

After-Sales Service

Once your product has arrived, our After-Sales Department will contact you for followup service.

If you have ordered a custom model with us, we will send you detailed drawings of the machine along with assembly and installation manuals to ensure setup is as smooth as possible. Our customers love these clear instructions; just follow the steps within the manual and our attached drawings to assemble and install the machines by yourself.

If you have any questions about operating our lift, pls send email to us, we will reply to you within 2 hours once received.

Hydraulic vertical cargo elevators can move materials in factories, warehouses, industrial plants, institutions-wherever products or supplies need to be moved from one floor to another. Provides fast, efficient, convenient, and safe access to any floor in the mezzanine, balcony, basement, and multi-storey buildings. It can be installed indoors and outdoors. This article focuses on whether professional knowledge is required to install a cargo lift.

1. Main parts of freight elevators are assembled before shipment. You just need to fix the guide rail, easy and simple.

2. When delivering, we will provide detailed English install instructions (including installation photos, installation procedures step by step, installation videos, etc.) for you.

3. If you want to save time and energy, we can also send a technician to your country for guiding installation. However, you need to pay some extra charges, like the technician’s wages, and fees for food, hotel, and all tickets.

4. Before installation, you need to prepare some tools that will be utilized to assist the installation. Here is a tools list for your reference.

Our senior design engineer team has many years of experience and professional knowledge, can work out the best suitable lifting solutions for you. Free 3D design of hydraulic lifts will be provided based on your work requirements, sites and budgets.

Professional and experienced engineers provide customized lifting designs and solutions.

You need to provide the site size, load, lifting height, and other parameters, and our designers will draw 3D drawings for you; our sales staff can provide you with a free quotation based on these data for your reference.

Provide 5-year warranty for the main structure and 1 year for electrical parts. We will send you parts for free if there are any non-human factors problems during warranty time.

Detailed installation instruction, installation videos, operation manual, and operation videos are available. Engineers are also available for install/maintain overseas. 7*24H technical support by email, telephone, or other communication online.

We have 24-hour shift staff so that customers can contact us at any time and are ready to provide customers with the necessary help online at any time.